"EPFO Wins Global Recognition for Outstanding Social Security Services"
The Employees' Provident Fund Organisation (EPFO) has brought international acclaim to India by winning the prestigious International Social Security Association's (ISSA) Good Practice Award for Asia and the Pacific. The award, presented during the Regional Social Security Forum held in Riyadh, Saudi Arabia, recognizes EPFO’s innovative and efficient services aimed at enhancing social security delivery.
Achievements Recognized
The EPFO was awarded five Certificates of Merit for its exemplary initiatives, including:
● Efficient Communication Channels: Streamlined strategies to connect with stakeholders effectively.
● E-Proceedings: Digital platforms to determine dues from defaulting employers.
● Outreach Programme – Nidhi Aapke Nikat: A grassroots-level initiative to engage and educate stakeholders.
● Multilingual Call Centres: Ensuring inclusivity and accessibility for diverse users.
● Prayaas Initiative: A groundbreaking service for timely pension order delivery.
Leveraging Technology for Social Security
The Union Labour Ministry lauded the EPFO’s adoption of both digital and non-digital communication strategies to ensure timely and effective engagement. Leveraging webinars, social media, SMS, and email, along with educational videos and camps under the Nidhi Aapke Nikat initiative, EPFO has successfully reached millions across the country.
The innovative use of e-proceedings was particularly highlighted as a significant step towards transparency and efficiency, ensuring swift resolution of employer defaults.
A Commitment to Excellence
This global recognition underlines EPFO’s continuous commitment to improving social security systems in India. By embracing technology and adopting inclusive communication strategies, EPFO is setting benchmarks in delivering world-class social security services.
The achievement reinforces India’s position as a leader in social security innovation, inspiring other nations to adopt similar practices.
