Consumer Affairs Ministry Focuses on Airline Refund Issues

 

 Consumer Affairs Ministry Focuses on Airline Refund Issues

UV INDIA NEWS: The Consumer Affairs Ministry has taken steps to address the widespread issue of delayed refunds for airline passengers, prompted by a growing number of complaints filed with the National Consumer Helpline, a government-supported service that assists consumers in resolving disputes.

Passengers can register their complaints or grievances online through Air Sewa, a platform managed by the Ministry of Civil Aviation. According to guidelines, airlines must process refunds within seven working days if the booking was made via online payments; otherwise, the agent or platform is responsible.

While the exact number of complaints regarding airline refunds has not been disclosed, officials indicated the volume is significant. The ministry plans to issue notices through the Central Consumer Protection Authority. It will impose penalties by the Consumer Protection Act (CPA) 2019 if airlines fail to comply with refund regulations.

Officials emphasised that additional guidelines are unnecessary, as the CPA already contains sufficient provisions to penalize violators who do not adhere to ticket refund norms.